Online Directory FAQs

I forgot my password. Click “Edit a Listing” then “Forgot Password” and enter your email. It will be sent to you if you are a registered user.

I need a username and password to edit a listing.  Use the User ID and Password found on the fax sent to your company during August, 2008. If you did not receive the fax, email kbovo2@reedbusiness.com and include your name, email and the name of the company you wish to edit.

I want to change my User ID and Password.  Once you log-in using the User ID and Password found in the fax sent August, 2008, you can click on the Quick Links and choose “Change Password”. For those companies with a User ID of ##@noemail.com, please click on the Quick Link of Company Profile, then on LH Side (in Red) click on Change User ID.

Is there a charge for the Basic/Expanded listing?  No, it is a part of our free service.

How many categories may I list?  Click on the Categories Tab of your listing, and check out the Used/Available numbers.

I was told my listing revisions were rejected. Why? Who may I talk to?  If your edits/revisions were rejected, an explanation should have been included with the email notice. If you are not satisfied with this explanation, email kbovo2@reedbusiness.com or call 1-610-664-2125.

How do I upgrade from a Basic Expanded Listing to a Standard or Enhanced Package?   Look for the “Quick Links” on the RH side of your company profile. Choose “Upgrade My Package”.

How will I be charged for an online paid package?

I’m only interested in an online ad package, (standard or enhanced) how will I be invoiced: When you select a standard or enhanced online ad package, you will automatically be linked to an e-commerce site where you must prepay by credit card for your advertising program. Once you’ve submitted your payment, you will receive access to start building your online storefront. The price $1250.00 for a standard online ad package, and $3140.00 for an enhanced online ad package covers a full year of exposure online.

I plan to advertise in JCK’s Print & Online Directory, how will I be invoiced? If you’ve purchased JCK’s print/online ad package for the directory, you will receive a coupon code from your JCK sales representative which provides immediate access to build your standard or enhanced online storefront (bypassing the e-commerce site). If you’ve sent in your print-online insertion and have not received a coupon code, please email: jeremy.fogel@reedbusiness.com. You will be invoiced in December for your full package.

What kind of resources should I link to in the Standard or Enhanced Package?  Catalogs, white papers, press releases, JCK Online Catalog, JCKproduct portfolio.

How do I make changes to my listing?  Click Edit on your Company Profile Page. All your information will show. Once you complete all screens, be sure to click on “Submit all pending items for approval” to submit your changes.

How many times can I make a change to my listing?  For the Online Directory, as often as you like. For the Print Directory, editing/changes close on October 10, 2008. Anything posted or revised after October 10th will not appear in the 2009 JCK Jewelers’ Directory & Reference Guide. Please be sure to update your information before October 10th.

How do I know my listing has been corrected?  Go to the homepage of the JCK Jewelers’ Directory, http://jewelersdirectory.jckonline.com/. Do a company search for your company name and your Storefront will appear. Check to be sure all information has been updated. Note: your updated information will appear within 72 hours of entry (possibly sooner).

I’ve purchased an online ad package, what format and size should my product images/logos/company image be?  All product images and logos should be 72 dpi Resolution. JPGs recommended.

Large Logo image - should not exceed 200 pixels wide by 115 pixels deep.

Small Logo image - should not exceed 88 pixels wide by 90 pixels deep.

Company Description product image (on home page) should not exceed 250 pixels wide by 250 pixels deep.

Slide Show product images can vary in size; however, each photo should not exceed 200 pixels wide by 200 pixels deep.

Product images to appear within the Product tab can be supplied as large or small as you like; however cannot exceed 350 pixels wide by 450 pixels deep.

Note: Be sure to crop your photos before uploading. For example, if your product is shot on a white background, the white background will be counted within your overall photo size; therefore it is important to crop your photo the way you would like it to appear before uploading it.

What is the deadline for the print directory?  October 10, 2008 You must have all of your information updated before October 10th to have an accurate listing in the JCK Jewelers Directory published in JCK’s December issue.

Is there a limit on words for the company description?  Yes, 125 Words. We suggest keeping your company description brief so that buyers will read it.

When will the printed version of the JCK Directory be published?   The print version of the JCK Directory will be bound within the pages of JCK’s December issue which reaches retailers mid-December.

Do I have to pay for leads / inquiries?   No, this is part of our free service.

Is there a criteria to have a new listing accepted in the Directory?  Listings are restricted to Manufacturers, Wholesalers/Importers, Distributors, Trade Fairs, Associations & Organizations, and Agencies/Photographers to the Trade.

I do not see my question.  Please call 1-610-664-2125 or Email: kbovo2@reedbusiness.com